Privacy Policy

Who we are

GroomingOps is the operating brand of Pillar Operations LLC (“GroomingOps,” “we,” “us”). We provide remote operational support — scheduling, customer communication, and daily coordination — to mobile pet-grooming businesses that run on MoeGo. This policy explains what information we handle and how, when you visit this site or use our services.

Information we handle

Contact details you submit through our request form—such as your name, business, email, and phone number—so we can follow up with you.

Operational data within your MoeGo account—including customer, appointment, and scheduling information—accessed only as needed to perform the services on your behalf.

How we access your MoeGo account

You grant access by adding us to your MoeGo as an admin user. We do not request, receive, or store your own MoeGo login credentials, and you can revoke access at any time by removing our account.

Customer messages we handle for you (phone and Facebook)

If you use our customer-communication services, we receive and store the messages your customers send your business — phone calls answered by our team or by Zoey, our AI assistant, and, if you connect your Facebook Page, your page's Messenger conversations. We use this data for exactly one thing: running your business's own conversations — answering, quoting, following up, booking, and handing off to our staff.

An AI assistant (Zoey) helps process and respond to these conversations. She quotes from your MoeGo services and submits new-client intake into your MoeGo account. Conversations she can't complete are handled by our staff.

Facebook Page access tokens are encrypted at rest (AES-256-GCM) and never displayed after saving. We do not sell customer message data, share it with third parties, or use it for advertising. You can disconnect your Facebook Page or phone line at any time — disconnecting invalidates our access — and you can request deletion of stored conversations whenever you like. See our data deletion page for the steps.

How we use information

We use the information solely to provide and support the services—managing scheduling, communication, and day-to-day coordination within your MoeGo account—and to respond to your inquiries. We do not use it for advertising.

Text messaging (SMS)

If you provide your mobile number to us—for example, as a franchise owner, groomer, or team member—we use it only to send operational and coordination text messages related to the services, such as day-of coverage, scheduling, and logistics. Message frequency varies based on operational needs.

We do not sell, rent, or share your mobile number or your SMS consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the messaging providers that help us deliver these texts, and never for third-party marketing.

Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.

Payments

Card and bank information is collected and processed by Stripe, a PCI-DSS-compliant payment processor. We do not store full card numbers or bank credentials—only a payment reference that lets us charge amounts due for the services.

Sharing

We do not sell, rent, or share your data. We rely on a small set of third-party providers to deliver the services—including MoeGo, Stripe, Meta (for Facebook Messenger conversations), the AI and telephony providers that power our phone and chat assistant, and our internal hosting and tooling—and share information with them only as needed to operate, or where required by law.

Retention and deletion

We retain operational data only as long as needed to provide the services. Upon termination, we delete stored client data within 30 days. You may request deletion at any time by contacting us in writing.

Security

We protect access using standard internal security controls. No method of transmission or storage is perfectly secure, but we take reasonable measures to safeguard the information we handle.

Contact

Questions about this policy? Email support@groomingops.com or call (865) 999-7726.